Indoor Air Quality
- Maintenance Program
What do Customers Think of Cowboys AC & Heating in San Antonio, TX?
rilee-jordan ruiz, 3+ years ago
WE LOVE COWBOYS!!! My parents had their system serviced by Cowboys a/c and Heating a few weeks ago and we were just so pleased with this company.Robert Ruiz was the technician who came out to my parents house and was so polite and well-educated about their system. He checked out the unit first and kept my Dad informed on everything that he was doing as he was doing it. He then proceeded to give us his recommendations and very unhurriedly explained each of every one of them. My parents never felt like he was pushy at all! After Robert made his recommendations to repair the unit, they ended up deciding to just replace it and up-grade their system. Robert also concurred that this was a great long-term solution.I applaud Cowboys for their well trained employees, as Robert was what made our a/c service such a breeze. We have since recommended this company and will continue to do so.
Laura Schlotfeldt, 3+ years ago
Miguel is knowledgeable and was able to quickly detect the condition of our system and recommend solutions. Thank you for your professionalism, Miguel.
Cowboys pesters their clients for service checks sometimes after they have just performed a service check which indicates a need for better record keeping in their marketing department.
margaret vasquez, 3+ years ago
Miguel was very prompt and professional. He explained to me the areas of concern and what it would take to repair and/or replace.
alma garcia, 3+ years ago
Ariel Martinez and his team of extremely professional technicians did an excellent job! He provided me with a very fair price and exceeded my expectations on the quality of work and time. I needed an entire outside /inside unit , dust work, etc and all the work was completed in one afternoon. Thank you!
A Google User, 3+ years ago
Presentation very knowledgeable and professional . Provided recommendations on repairs. Will call Cowboys again for my ac and heating needs.
BKreger, 3+ years ago
We appreciate everything you've done for us!
A Google User, 3+ years ago
I greatly appreciate your work. Antonio was excellent.
Vicy Hernadez, 3+ years ago
Awesome service !!!!! Right to the point they told me what I needed to know , we'll trained employes , recommended to families and friends
Noah Guerra, 3+ years ago
As the "Polar Plunge" (as all the news outlets called it) approached I was worried that my unit may not be able to keep up. I had lived in my house for about a year now, and the A/C unit must have been 7+ years old. My aunt referred me to Cowboys Air Conditioning & Heating as they had maintenance her unit in the summer. I called and was taken care of promptly and efficiently. They were able to fit me in the same day I called in which is amazing! When the tech arrived he was courteous and asked questions in regards to the unit and my concerns. He discussed what he was going to be looking at and looking for and would let me know his recommendations. When he assessed the unit he was very informative and thoroughly explained what the best options were. He explained that the best option would be to replace the unit as it was older and not energy efficient (which I figured) and explained the cost benefits and savings. To be honest I was not prepared to buy a unit but to make sure my family would be warm, I would pay any price. I filled out the credit app with the tech and was approved on the spot, and they installed my new unit. I appreciate their great service, upfront honesty and their commitment to doing what is right for me the customer. I definitely recommend them!!
kevgalbreath, 3+ years ago
Incredible! If you are looking for an honest bunch of people in this industry, look no further. I can not say enough about how positive my experience was with Cowboys AC & Heat. They came out in the evening and diagnosed my problem and had the work finished the next morning. Not only that, but two days later I received a warranty confirmation in the mail from the manufacturer! They had registered it for me!! Incredible service and honesty!