Indoor Air Quality
- Maintenance Program
What do Customers Think of Cowboys AC & Heating in San Antonio, TX?
Noah Guerra, 3+ years ago
As the "Polar Plunge" (as all the news outlets called it) approached I was worried that my unit may not be able to keep up. I had lived in my house for about a year now, and the A/C unit must have been 7+ years old. My aunt referred me to Cowboys Air Conditioning & Heating as they had maintenance her unit in the summer. I called and was taken care of promptly and efficiently. They were able to fit me in the same day I called in which is amazing! When the tech arrived he was courteous and asked questions in regards to the unit and my concerns. He discussed what he was going to be looking at and looking for and would let me know his recommendations. When he assessed the unit he was very informative and thoroughly explained what the best options were. He explained that the best option would be to replace the unit as it was older and not energy efficient (which I figured) and explained the cost benefits and savings. To be honest I was not prepared to buy a unit but to make sure my family would be warm, I would pay any price. I filled out the credit app with the tech and was approved on the spot, and they installed my new unit. I appreciate their great service, upfront honesty and their commitment to doing what is right for me the customer. I definitely recommend them!!
kevgalbreath, 3+ years ago
Incredible! If you are looking for an honest bunch of people in this industry, look no further. I can not say enough about how positive my experience was with Cowboys AC & Heat. They came out in the evening and diagnosed my problem and had the work finished the next morning. Not only that, but two days later I received a warranty confirmation in the mail from the manufacturer! They had registered it for me!! Incredible service and honesty!
Sharkeys San Antonio, 3+ years ago
The Cowboys crew always does an incredible job. They are prompt to show up, diagnose the problem, explain the situation, and give you choices about what to do next. Highly recommended.
Jesse Garza, 3+ years ago
I had a problem with my gas furnace turning on, then off again after less than a minute, so I called Cowboys because they were at the top of the page on Google. I had a gentleman named Ray (I think) who came out. He told me that my unit was NOT in good shape. He said something about a heat exchanger and how I may just need a new furnace, and I might as well change the whole system, including the outside unit. They were going to charge about $8000 for it!! I let him go, and called All Seasons Comfort, a company a friend recommended to me. They treated me very well, and fixed my unit with a piece of sandpaper in about 10 minutes.
Melissa Cruz, 3+ years ago
I stopped by my mother-in-laws on Friday evening and noticed the house was unusually warm. I called Cowboys around 8pm and spoke with the answering service. Within 30 mins a tech called me to set a time to meet. He had 2 jobs ahead of us, but felt he could be to our house shortly. At 10:30 we spoke with the tech and decided to meet Saturday morning. When John and Alonzo arrived they were both very courteous and professional. John did an excellent job of explaining what was wrong and offered several repair options. He allowed us to consider the options without being pushy. We decided replacing the coil unit was the best long term solution. The install crew arrived about 2 hours later and they too were very professional and polite. By 6:30 the new unit was installed and the house was on its way to cooling off.
Jayne Roques, 3+ years ago
Big Dave and company saved us from the Texas summer!! We're very pleased with the fast, friendly, efficient service! Don't take less than 24/7 service! Air conditioning never seems to break down during bank hours!
When our old system fried out on a Saturday afternoon, they came out, found the problem, discussed the many available options and had the new system installed that day! We couldn't be more pleased and we recommend them highly!