What do Customers Think of Cowboys AC & Heating in San Antonio, TX?
I just wanted to let you know how pleased I was with the workmanship of the few who installed my unit. Only few people have respect for seniors and the young men of cowboys were very respectful and I’m pleased with the work they did for me.
I would like to thank Cowboys Air Conditioning and Heating for the continued fantastic service you provided. In March our 9 year old air conditioning unit finally gave up, we had two other air conditioning companies provide us with outrages quotes to repair a unit with expensive parts and no warranties and expensive labor or they tried to sell us a new unit without any worthwhile warranty, I called Cowboys and Ariel took the time to explain the pros and cons of repairing the old unit and replacing it with a more efficient new unit, we made the choice to go with the new unit. Cowboys took a lot of extra time with us as new customer. I would highly recommend Cowboys Air Conditioning and Heating to anyone in the future, we will continue to use them for all of our needs and recommend them to all our friends, family and neighbors.
I am writing this letter to inform you of the fine work your employees accomplished in installing the new heat pump and fan for the HVAC system. Cowboys Air Conditioning and Heating displayed excellent knowledge and workmanship during the inspection, analysis, and installation of the new heat pump and repair of the circulation fan system. Without hesitation, I highly recommend these individuals for any or your customers work requirements.
I had a problem with my gas furnace turning on, then off again after less than a minute, so I called Cowboys because they were at the top of the page on Google. I had a gentleman named Ray (I think) who came out. He told me that my unit was NOT in good shape. He said something about a heat exchanger and how I may just need a new furnace, and I might as well change the whole system, including the outside unit. They were going to charge about $8000 for it!! I let him go, and called All Seasons Comfort, a company a friend recommended to me. They treated me very well, and fixed my unit with a piece of sandpaper in about 10 minutes.
I stopped by my mother-in-laws on Friday evening and noticed the house was unusually warm. I called Cowboys around 8pm and spoke with the answering service. Within 30 mins a tech called me to set a time to meet. He had 2 jobs ahead of us, but felt he could be to our house shortly. At 10:30 we spoke with the tech and decided to meet Saturday morning. When John and Alonzo arrived they were both very courteous and professional. John did an excellent job of explaining what was wrong and offered several repair options. He allowed us to consider the options without being pushy. We decided replacing the coil unit was the best long term solution. The install crew arrived about 2 hours later and they too were very professional and polite. By 6:30 the new unit was installed and the house was on its way to cooling off.
Big Dave and company saved us from the Texas summer!! We're very pleased with the fast, friendly, efficient service! Don't take less than 24/7 service! Air conditioning never seems to break down during bank hours!
When our old system fried out on a Saturday afternoon, they came out, found the problem, discussed the many available options and had the new system installed that day! We couldn't be more pleased and we recommend them highly!